Are you seeking remote work opportunities? Teleperformance offers Work from Home Jobs for Trainer/ Quality Analyst roles, welcoming candidates with various educational backgrounds, including graduates and 12th pass individuals.
Teleperformance Work from Home Jobs – Overview
– Company: Teleperformance Work from Home
– Role: Trainer/ Quality Analyst
– Qualification: Any Graduate, 12th Pass
– Experience: 0-3 Years
– Location: Remote (Work from Home)
– Salary: 2.5 LPA – 5 LPA
About Teleperformance Company
Teleperformance stands as a global leader in customer experience management and outsourcing solutions, operating in more than 80 countries. Their comprehensive service portfolio spans customer support, technical assistance, sales, and back-office operations, catering to diverse industries. Leveraging cutting-edge technology, multi-channel communication, and a highly skilled workforce, Teleperformance empowers businesses to deliver exceptional customer service and streamline operational efficiency. By enhancing customer satisfaction and fostering loyalty, Teleperformance contributes significantly to its clients’ business growth through comprehensive outsourcing services.
Teleperformance Work from Home Jobs – Roles & Responsibilities for Trainer
As a Trainer, your key responsibilities include:
– Conducting new hire training and providing soft skills/negotiation skill training.
– Managing monthly cyclic activities, including refresher training, update training, and PKT.
– Sensitizing to training needs and understanding the learning requirements of different groups.
– Collaborating with Quality and Operations teams to identify, screen, and implement process improvement plans.
– Demonstrating the ability to execute training tasks on short notice.
– Showing interest in delivering and contributing to process improvement.
– Taking accountability for new hires’ performance during the OJT period, including attrition management.
Teleperformance Work from Home Jobs – Skills Required for Trainer
To excel in this role, candidates should possess:
– Strong customer service skills.
– Excellent analytical abilities.
– Proficiency in data representation.
– Advanced MS Excel skills.
– Effective time management.
– Exceptional multitasking capabilities.
Teleperformance Work from Home Jobs – Roles & Responsibilities for Quality Analyst
As a Quality Analyst, your primary responsibilities encompass:
– Monitoring calls of advisors and providing immediate feedback for both critical and non-critical errors.
– Assessing whether agents maintain predefined and acceptable contact handling levels through monitoring and test contact evaluation.
– Reporting on contact handling performance and statistics, providing daily, weekly, and monthly reports to the Quality Assurance Supervisor.
– Meeting monthly Quality-related service level targets.
– Conducting random call monitoring to ensure compliance with Client/TP standards.
– Managing BAU, Business Intelligence audits, and other compliance audits as per business requirements.
– Offering regular feedback to team members regarding team performance and escalating any issues as needed.
– Collaborating effectively within the team to achieve client-set targets.
– Maintaining flexibility and motivating the team regularly.
Teleperformance Work from Home Jobs – Skills Required for Quality Analyst
Successful Quality Analysts should possess the following skills:
– Strong analytical capabilities.
– Proficiency in multitasking.
– Teamwork and people management skills.
– Effective communication skills.
If you are ready to embark on an exciting remote work journey with Teleperformance, don’t miss this opportunity to apply for Trainer/ Quality Analyst positions. Whether you’re a recent graduate or an experienced professional, these Work from Home Jobs offer a dynamic and rewarding career path for individuals across India.
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.